Privacy Policy

Olivia’s Case Lab
Last Updated: [Insert Date]

At Olivia’s Case Lab, we care about your privacy. This Privacy Policy explains what information we collect, how we use it, and how we protect it when you visit our website or make a purchase.

By using our site, you agree to the practices described in this policy.

1. Information We Collect

We collect the following types of information:

a. Personal Information

This includes information you provide directly, such as:

  • Name
  • Email address
  • Shipping address
  • Billing address
  • Payment details (processed securely by third-party providers)

b. Custom Design Content

If you upload images, artwork, or text to create a custom case, we collect:

  • Uploaded photos
  • Design elements
  • Custom notes or messages

c. Technical Information

We collect certain information automatically when you visit our site, including:

  • IP address
  • Device type
  • Browser type
  • Pages you visit
  • Time spent on the website
  • Cookies and tracking data

d. Order Information

When you place an order, we collect:

  • Product details
  • Order history
  • Payment status
  • Shipping updates

We do not store full credit card numbers. All payments are processed securely through Stripe, Shopify Payments, or other trusted payment providers.

2. How We Use Your Information

We use your information to:

  • Process and ship your orders
  • Create and print your custom phone case
  • Send order updates, shipping confirmations, and customer support messages
  • Improve our website and services
  • Personalize your shopping experience
  • Prevent fraud and maintain website security
  • Provide marketing emails or promotions (only with your consent)

We do not sell your information to third parties.

3. Sharing Your Information

We only share your data with trusted partners who help us operate our business, including:

  • Payment processors (Stripe, PayPal, Shopify Payments)
  • Shipping carriers (USPS, UPS, DHL)
  • Website hosting providers
  • Email marketing services
  • Analytics platforms (Google Analytics, Meta Ads)

These companies are allowed to use your information only to perform services for our business.

We do not share your custom images or designs with anyone except as needed to produce your phone case.

4. Cookies and Tracking

We use cookies to:

  • Remember items in your cart
  • Improve website performance
  • Understand how visitors use our site
  • Offer a better and faster shopping experience

You can adjust your browser settings to block cookies, but some features may not work correctly.

5. Marketing Communications

If you sign up for our newsletter or promotions, we may send you:

  • Discounts
  • New product announcements
  • Updates about Olivia’s Case Lab

You can unsubscribe at any time by clicking “unsubscribe” at the bottom of any email.

6. Custom Design Content

By uploading images or artwork, you confirm that you:

  • Own the rights to the content
  • Have permission to use it
  • Allow us to print the design on your product

We will never use your custom designs for marketing without your permission.

7. Data Security

We protect your personal information using:

  • SSL encryption
  • Secure payment gateways
  • Restricted access to sensitive data
  • Regular website and system monitoring

While no system is 100% secure, we take all reasonable steps to protect your information.

8. Data Retention

We keep your information as long as necessary to:

  • Complete your orders
  • Meet legal obligations
  • Resolve disputes
  • Improve our services

You may ask us to delete your data at any time.

9. Children’s Privacy

Our website is not intended for children under 13.
We do not knowingly collect information from children.
If we learn that a child’s information was collected by mistake, we will delete it.

10. Your Privacy Rights

Depending on your location, you may request to:

  • Access your personal information
  • Correct inaccurate information
  • Delete your data
  • Limit certain uses of your information

You can contact us at any time with these requests.

11. Third-Party Links

Our site may link to other websites. We are not responsible for their privacy practices. Please review their policies before providing personal information.

12. Changes to This Policy

We may update this Privacy Policy at any time.
Changes will appear on this page with a new “Last Updated” date.

Continued use of our site means you accept the updated policy.

13. Contact Us

If you have questions about this Privacy Policy or how we handle your data, please contact us:

Olivia’s Case Lab
Email: support@oliviascaselab.com
Website: www.oliviascaselab.com

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