Last Updated: November 30, 2025
Welcome to Olivia’s Case Lab!
These Terms of Service explain the rules for using our website, buying our products, and interacting with our services. By visiting our site or making a purchase, you agree to these terms. Please read them carefully.
1. About Us
Olivia’s Case Lab sells customized, eco-friendly phone cases and accessories. All products are created based on the information you provide during the design and checkout process.
If you have questions, contact us:
Email: support@oliviascaselab.com
2. Use of Our Website
You agree to:
- Use the website only for lawful purposes
- Not misuse, damage, or interfere with the website
- Not copy or steal any images, content, or designs
We may restrict access to the website if we believe your activity violates these terms.
3. Custom Products
Our products are made based on your custom design choices. By submitting images, text, or artwork, you confirm that:
- You own the rights to the content, or
- You have permission to use it
We are not responsible for copyright violations caused by the content you upload.
Please make sure your files are high quality. We are not responsible for blurry or low-resolution custom designs you provide.
4. Orders and Payments
All orders must be paid in full at checkout.
We accept major credit cards and other payment options shown on the site.
We reserve the right to cancel any order if we believe it is fraudulent or violates our policies.
5. Shipping and Delivery
Shipping times are estimates and may vary depending on your location, production time, and carrier delays.
Once an order is shipped, we cannot change the delivery address.
You are responsible for providing a complete and correct shipping address.
6. Refunds and Returns
Because our products are customized, all sales are final unless:
- The item arrives damaged
- There is a manufacturing defect
- You received the wrong product
You must contact us within 7 days of receiving your order to request a replacement or solution. Photos may be required.
We do not offer refunds for:
- Buyer’s remorse
- Incorrect designs or text submitted by the customer
- Normal wear and tear
7. Pricing and Changes
Prices may change at any time. We may update or discontinue products without notice.
8. Intellectual Property
All website content, including images, logos, product descriptions, and branding, belongs to Olivia’s Cae Lab. You may not use or copy our content without permission.
9. Account Information
If you create an account:
- You are responsible for safeguarding your login details
- You agree to provide accurate and current information
We may close accounts that violate our policies.
10. Prohibited Activities
You agree not to:
- Upload harmful, hateful, illegal, or explicit content
- Attempt to hack or disable the website
- Use automated tools to access or scrape the site
- Pretend to be someone else
11. Limitation of Liability
We are not responsible for:
- Delays caused by shipping carriers
- Damage caused by misuse or accidents
- Loss of data or interruption of service
- Unauthorized access to your account
Our maximum liability is limited to the amount you paid for the product.
12. Privacy
Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your data.
13. Changes to These Terms
We may update these Terms of Service at any time. The date at the top of this page reflects the latest version. Continued use of the website means you accept the updated terms.
14. Governing Law
These Terms are governed by the laws of the state where our business is registered. Any disputes must be resolved in local courts.
15. Contact Us
If you have questions about these Terms, please contact:
support@oliviascaselab.com